Key Facts about our services
The Financial Services Authority (FSA)
The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. You can use this information to decide if our services are right for you.
Whose products do we offer?
Investment
We offer products from the whole market.
We only offer products from a limited number of companies.
We only offer products from a single group of companies.
Insurance
We offer products from a range of insurers.
We only offer products from a limited number of insurers.
We only offer products from a single insurer.
Which service will we provide you with?
Investment
We will advise and make a recommendation for you after we have assessed your needs.
You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.
We will provide basic advice on a limited range of stakeholder products and in order to do this we will ask some questions about your income, savings and other circumstances but we will not:
- Conduct a full assessment of your needs;
- Offer advice on whether a non-stakeholder product may be more suitable
Insurance
We will advise and make a
recommendation for you after we have assessed your needs for non-investment
insurance contracts covering pure protection such as term assurance, income
protection and critical illness cover.
You will not receive advice or a
recommendation from us for non-investment insurance contracts. We may ask some
questions to narrow down the selection of products that we will provide details
on. You will then need to make your own choice about how to proceed.
What will you have to pay us for our services?
Investment
Before we provide you with advice,
we will give you our Keyfacts guide 'about the cost of our services'.
We will tell you how we get paid, and the amount, before we carry out
any business for you.
Insurance
A fee.
No fee specifically for
non-investment insurance contracts covering pure protection such as term
assurance, income protection and critical illness cover although the costs
involved in advising on these areas may be incorporated into any fee that you
pay us for other services. This will be made clear in your letter of engagement.
You will receive a quotation that will tell you about any other fees relating to any particular insurance policy.
Who regulates us?
Money Minder Financial Services (UK) Limited is authorised and regulated by the Financial Services Authority. Our FSA Registration number is 425451.
Our permitted business is to provide investment advice and arrange Life Assurance, Pensions, Collective Investments (e.g. Unit Trusts, Investment Trusts and OEICs), Individual Savings Accounts, and Personal Equity Plans.
You can check this on the FSA's Register by visiting the FSA's website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.
What to do if you have a complaint
If you wish to register a complaint, please contact us in writing:
Write to:
The Compliance Officer
Money Minder Financial
Services (UK) Limited,
41 Boston Road,
Sleaford,
Lincolnshire,
NG34 7ER
By phone:
Telephone 0845 218 9194
If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service
Are we covered by the Financial Services Compensation Scheme (FSCS)?
We are covered by the Financial Services Compensation Scheme. You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business and the circumstances of the claim.
Investments
Most types of investment business are covered for the 100% of the first £30,000 and 90% of the next £20,000 so the maximum compensation is £48,000 per person. This is the same for Mortgage advice and arranging: (for business conducted on or after 31 October 2004).
Long Term Insurance
For long-term insurance advising (e.g. pensions and life assurance): The maximum compensation is 100% of the first £2,000 and 90% of the remainder of the claim, without any upper limit.
Deposits
The FSA changed the rules that govern compensation payments on 3 October 2008 to increase the total limit to £50,000. The limit came into effect on 7 October 2008. For deposit claims against firms declared in default between 1 October 2007 and 6 October 2008, the maximum level of compensation is £35,000 (100% of £35,000). For deposit claims against firms declared in default before 1 October 2007, the maximum level of compensation is £31,700 (100% of the first £2,000 and 90% of the next £33,000).
Depositors may still receive a share of their savings above £50,000 back following any distribution of assets as part of the insolvency process for a failed bank. This would be a matter for the insolvency practitioner to determine and any recovery would, by necessity, vary according to the circumstances of the specific failure.
