GDPR - Your Personal Data

What we need

Money Minder will be known as the "Controller" of the personal data you provide to us.

In the conduct of business with you we will need to collect information about you which we will hold as data controllers under the General Data Protection Regulation (GDPR). We will use this information to ensure that our advice is suitable for your circumstances. Unless otherwise agreed, we will usually only collect basic personal data about you. If health, life insurance or enhanced annuity contracts are being applied for, we may request medical information including family medical history. This is known as "sensitive personal data".

If you wish to see a list of data which we may hold about you, please contact our Data Protection Officer, Ray Black.

What we do with it

We will use this information to ensure that our advice is suitable for your circumstances. All the personal data we hold about you will be processed by our staff and selected third parties in the United Kingdom. It may also be disclosed to the Financial Conduct Authority (FCA), who regulate us and Financial Ombudsman Service (FOS) which is an independent arbitrator and wherever there is a legal obligation that we do so. Additionally, it may also be disclosed to our Compliance Consultants and / or External Paraplanners and Consultants who help to ensure that, in your interests, we abide by the rules of the Financial Services and Markets Act, (FSMA) 2000 and any other regulations.

Please be aware that your information may be stored on a cloud-based system.

How long will we keep it?

The FCA requires us to keep records of our business transactions for specified periods and as long as it is in your interests that we do so. We will generally keep your personal data for no less than for the duration of our business relationship.

Your data will be updated and amended if necessary at the regular review meetings that you have with your financial adviser and/or if you specifically notify us of any changes to your personal details.

Using your personal data for marketing purposes

We may contact you from time to time to provide you marketing information such as our online newsletters and to bring your attention additional products or services which we think may be of benefit to you.

If you agree to being contacted by us for marketing purposes, please tick the relevant consent box when providing contact details on our website.

Your Rights

Under the General Data Protection Regulation, you have various rights regarding the use of your personal data which are as follows:

• The right to be informed - of any and all matters pertaining to your data.
• The right of access - to any or all of your data at all times.
• The right of rectification - of any mistakes or inaccuracies.
• The right to erasure - of data we hold on you. Please note that this right is not absolute. If you wish for details of when the right to erasure does not apply, please contact our Data Protection Officer, Ray Black.
• The right to restrict the processing of your personal data - if for example you have contested its accuracy and while this is being verified by us.
• The right to data portability - to have your data transferred to another firm.
• The right to object - to any aspect of how we use or handle your data.
• The right not to be subject to automated decision making.

Our Lawful Basis for Processing your Personal Data

If you wish to raise a complaint about how we have handled your personal data, including in relation to any of the rights mentioned above, you can contact our Data Protection Officer Ray Black at ray@money-minder.com and he will investigate your concerns.

If you are not satisfied with our response, or believe we are processing your data unfairly or unlawfully, you can complain to the Information Commissioner's Office (ICO). You can find further information about the ICO and their complaints procedure at the following link https://ico.org.uk/concerns.