Money Minder will be known as the "Controller" of the personal data you provide to us.
In the conduct of business with you we will need to collect information about you which we will hold as data controllers under the General Data Protection Regulation (GDPR). We will use this information to ensure that our advice is suitable for your circumstances. Unless otherwise agreed, we will usually only collect basic personal data about you. If health, life insurance or enhanced annuity contracts are being applied for, we may request medical information including family medical history. This is known as "sensitive personal data".
If you wish to see a list of data which we may hold about you, please contact our Data Protection Officer, Ray Black.
We will use this information to ensure that our advice is suitable for your circumstances. All the personal data we hold about you will be processed by our staff and selected third parties in the United Kingdom. It may also be disclosed to the Financial Conduct Authority (FCA), who regulate us and Financial Ombudsman Service (FOS) which is an independent arbitrator and wherever there is a legal obligation that we do so. Additionally, it may also be disclosed to our Compliance Consultants and / or External Paraplanners and Consultants who help to ensure that, in your interests, we abide by the rules of the Financial Services and Markets Act, (FSMA) 2000 and any other regulations.
Please be aware that your information may be stored on a cloud-based system.
The FCA requires us to keep records of our business transactions for specified periods and as long as it is in your interests that we do so. We will generally keep your personal data for no less than for the duration of our business relationship.
Your data will be updated and amended if necessary at the regular review meetings that you have with your financial adviser and/or if you specifically notify us of any changes to your personal details.
We may contact you from time to time to provide you marketing information such as our online newsletters and to bring your attention additional products or services which we think may be of benefit to you.
If you agree to being contacted by us for marketing purposes, please tick the relevant consent box when providing contact details on our website.
Under the General Data Protection Regulation, you have various rights regarding the use of your personal data which are as follows:
If you wish to raise a complaint about how we have handled your personal data, including in relation to any of the rights mentioned above, you can contact our Data Protection Officer Ray Black at firstname.lastname@example.org and he will investigate your concerns.
If you are not satisfied with our response, or believe we are processing your data unfairly or unlawfully, you can complain to the Information Commissioner's Office (ICO). You can find further information about the ICO and their complaints procedure at the following link https://ico.org.uk/concerns.