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More than 1 billion in State Pensions has been underpaid to UK pensioners due to 'repeated human errors' #FridayReads

In Brief: More than 1 billion in State Pensions has been underpaid to UK pensioners due to 'repeated human errors' #FridayReads

Friday, 03 December 2021

Complex State Pension rules, outdated and unautomated IT systems, and a high degree of manual review and understanding required by case workers led to the errors uncovered by the investigation.

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